For enrolled families

Your parent portal

Report an absence

Mark the absence in the parent portal before 9am on lesson day. Your child can receive one make-up lesson per term. Lessons missed without notice before 9am do not receive a make-up. A make-up lesson is also provided when a lesson is missed because of a school event or because our teacher is unavailable.

Payments

Lessons are billed per term (the lesson price multiplied by the number of lessons in that term), unless we've arranged otherwise with you.

Payment is in advance by card. Your card is held and only charged once your child is booked in.

Payment plans are available on request. Call us to talk about an arrangement.

Change instrument, format or time

Call or email us and we'll check what's available at your school and confirm before anything changes.

Stop lessons

Enrolment carries over each term automatically. To stop, email us at least two weeks before the next term starts.

Email at least 2 weeks before the next term starts.

Your first term

1. 1

   Enrol online

   We hold your card and only charge once your child is booked in.

2. 2

   Getting ready

   We contact you with onboarding information: your child’s lesson day, time and place, how to keep in touch with us, and how to let us know about absences.

3. 3

   First lesson

   Your child's teacher welcomes them for their first lesson. Instruments are supplied and lesson diary notes tell you what to practise.

4. 4

   Every week

   Lesson diary notes so you can see what they worked on. Short, regular practice at home makes the biggest difference.

5. 5

   If your child is sick

   Mark the absence in the parent portal before 9am on lesson day. Your child can receive one make-up lesson per term. Lessons missed without notice before 9am do not receive a make-up. A make-up lesson is also provided when a lesson is missed because of a school event or because our teacher is unavailable.

6. 6

   Performing

   We work with your school to create chances to perform. At larger schools that may be a concert. At smaller schools it's an opportunity to play for classmates or at assembly.

7. 7

   End of term

   A written report on progress each term.

8. 8

   Next term

   Enrolment carries over each term automatically. To stop, email us at least two weeks before the next term starts.

Real chances to perform

We work with your school to create chances to perform. At larger schools that may be a concert. At smaller schools it's an opportunity to play for classmates or at assembly.